Frequently Asked Questions
What is your return policy?
We offer a 30 day product guarantee. If you need to return or exchange an item, please get in touch with us on our contact page. You will be responsible to cover return shipping charges and the product must be in brand new condition.
What does shipping cost?
We offer free shipping to customers located domestically within the United States. Shipping cost will very depending on what country you are from.
Do you ship internationally?
Yes, we ship to over 100+ countries including United States, Canada, Australia, Mexico, Brazil, United Kingdom, France, Germany, Spain, South America, and more.
How long until I get my delivery?
It will take 2-3 days to process your order. Domestic shipping speed on average is 5-7 business days. International shipping speed on average is 10-14 business days.
Can I change or cancel my order?
If you order has already been shipped, you can contact us to prepare your shipment return in order to receive a refund. If you order has not been shipped, you're eligible to cancel your order or change it.
How can I track my order?
We'll provide your tracking number within 72 hours of your order being shipped.
-- The Vask Team